Terms and Conditions

Age Restrictions and Challenge 25

  • By placing an order with Pretty Screwed you are confirming that you are age 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18 and we will treat your order as confirmation that you are over age 18.
  • If you are buying wine as a gift – the recipient must also be over 18.
  • We operate a Challenge 25 policy, which means any person accepting delivery of alcohol who might appear to be under 25 years of age will be required to produce an acceptable form of photo identification – such as a passport, driving licence or PASS accredited card.
  • If our delivery couriers are in any doubt about the age of the recipient on delivery, they will request some form of photo identification. If the person receiving the wine is unable to produce appropriate identification, our couriers will not be able to leave the wine and you will be charged for redelivery of your order.

Pricing

  • We don’t believe in marking wines up to immediately discount, therefore creating a false impression of value. Our wines are priced according to their exceptional quality and we’re proud that they represent great value to our customers.

  • Any promotions, discounts or vouchers offered by us are for single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.

Purchasing

  • When you give Pretty Screwed your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.

  • We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled, we will contact you immediately to explain why and refund any money you have paid us for that order.

  • For your financial safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.

  • Products offered by Pretty Screwed are of a limited supply and are displayed on our website in ‘real time’. Once they are gone, the sale of these items will be withdrawn and this maybe without notice.

  • If we are unable to fulfil your exact order, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. This includes vintage changes. If we need to substitute more than 3 bottles in any one order, we will put your order on hold and contact you for further instructions.

Order Cancellations

  • You have the right to cancel your order with a full refund up until it has been despatched.

Delivery

  • We deliver throughout the UK, including Northern Ireland, the Highlands, Scottish Islands, the Isle of Man and the Scilly Isles. As much as we would love to be able to service all areas in the UK, we are unable to accept orders to the Channel Islands.

  • Our standard delivery charge is £7.50 per address with the exception of the postcodes identified below. This charge will cover as many bottles or cases ordered in a single transaction. Spending over £100 in a single transaction will qualify for free delivery.

  • Orders to the following postcodes are subject to a £15.00 standard delivery charge and spending over £200 in a single transaction will qualify for free delivery. BT, HS1 to HS9, IM, IV1 to IV36, IV40 to IV49, IV51 to IV56, KA27, KA28, KW1 to KW17, PA20 to PA28, PA30 to PA49, PA60 to PA78, PH17 to PH26, PH30 to PH44, PH49, PH50, TR21 to TR25, ZE1 to ZE3.

  • From receiving your order, we will aim to deliver within 3 to 5 days.

  • We use a number of couriers to make deliveries and they normally deliver Monday to Friday, between 8am and 6pm.

  • Whilst we will do our utmost to get delivery to you when you want it, we are unable to guarantee delivery dates and times with our standard delivery service.

  • If you are not home to receive your order, it will be left according to instructions requested at the time of purchase. You may request that the courier leaves the wine in a safe place within your property if you are out, or it may be left with a trusted neighbour. However, by doing so, you accept liability for receipt of order in good condition. If no special instructions are left, the courier will leave a non-delivery card and you will be able to rearrange delivery. Our service includes one attempted delivery and one redelivery. If you are unable to receive your wines on the second occasion, you may need to collect your order from a depot or pay for a further delivery.

  • If your order goes missing, or is damaged, between dispatch and delivery, contact us straight away and we will sort it out for you. We will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days, we will offer you a full refund. (For clarity, delivery is made when products are left at your delivery address or with someone else in accordance with your instructions).

Refund Policy

  • You have the right to cancel your order with a full refund up until it has been despatched. After despatch, refunds can only be given for the value of the goods and Pretty Screwed will deduct the delivery charges associated with the order.

  • If any of the items in your order are damaged in transit, please take a photograph of the damaged goods and contact us for a refund.

Customer Comments, Ratings and Recommendations

  • If you post a comment on any public area of our website, your comments will be in the public domain and will therefore be visible to anyone who visits the site.

  • Pretty Screwed reserves the right to amend or delete any inappropriate comments.

General Data Protection Regulation (GDPR)

  • We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfil your order i.e. warehouse operators, carriers etc. Please see our privacy policy.

Cookie Information

  • We use “cookies” (small files placed on your hard drive) within our website to help analyse our web page flow, customise our services and to measure our content and promotional effectiveness. Please see our cookie policy.

Anything Else?

  • If there’s anything you don’t understand, please give us a call or drop us an email – we’ll be happy to clarify.